Frequently asked questions
What is your shipping policy?
Delivery is FREE across Tamil Nadu. We deliver to all other states too – for orders outside Tamil Nadu, we will update you on any additional courier fee.
Sweets and savouries are made fresh and ship in 3–4 days; oils, ghee and biscuits are dispatched in 1–2 business days.
Are your products organic?
Not yet — and we'd rather be honest about that. Today we choose every product for purity and clean, simple ingredients. Growing towards a certified organic range is our long-term goal, one step at a time.
Are your products kid-friendly?
That's at the heart of how we choose them — everyday food we'd happily serve our own children. Please check the ingredient list printed on each pack for allergens (such as nuts, dairy, sesame or gluten).
Do you offer bulk or institutional supply?
Yes. Email thooyagamfarms@gmail.com with the products and quantities you need and we'll send a quote.
What is your return / replacement policy?
For food safety, we don't accept returns. If a package arrives damaged, leaking, tampered with or wrong, WhatsApp us on +91 73387 27723 within 48 hours of delivery.
Unboxing video required: Replacements for damaged or tampered packages are processed strictly subject to verification via a continuous, unedited unboxing video recorded from the time of opening the outer courier box. Claims without this video cannot be accepted.
How can I pay?
All orders are prepaid – UPI, debit/credit card or net banking. Cash on Delivery is not available.
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Tell us how your order and our products were. Every message is read by our team, and if something went wrong we will reach out to make it right.