Refund policy

Refund, Return & Cancellation Policy

Thooyagam Farms sells food products such as cooking oils, ghee, traditional sweets, savouries and snacks. For hygiene and food-safety reasons, all sales are final. We do not accept returns or exchanges once an order has been delivered, and we do not offer refunds for change of mind, taste preference or incorrect ordering.

Damaged or wrong items

If your parcel arrives damaged, leaking or tampered with, or you receive the wrong product, WhatsApp us at +91 73387 27723 within 48 hours of delivery, with your order number and photos. Do not send any item back without our confirmation.

Unboxing video required: Replacements for damaged or tampered packages are processed strictly subject to verification via a continuous, unedited unboxing video recorded from the time of opening the outer courier box. Claims without this video cannot be accepted.

Order cancellation

You can cancel an order only before it is dispatched, by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled.

Refund method

Where a refund is approved (for example, a cancellation before dispatch or an item we are unable to replace), it will be credited to your original payment method within 5-7 business days. Shipping charges are non-refundable once the order has been dispatched.