Refund policy

Refund, Return & Cancellation Policy

Thooyagam Farms sells food products such as cooking oils, ghee, muesli, granola and snacks. For hygiene and food-safety reasons, all sales are final. We do not accept returns or exchanges once an order has been delivered, and we do not offer refunds for change of mind, taste preference or incorrect ordering.

Damaged or wrong items

If your parcel arrives damaged or leaking, or you receive the wrong product, WhatsApp us at +91 73387 27723 within 48 hours of delivery, with your order number, photos and an unboxing video. After verification we will send a replacement. Do not send any item back without our confirmation.

Order cancellation

You can cancel an order only before it is dispatched, by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled.

Refund method

Where a refund is approved (for example, a cancellation before dispatch or an item we are unable to replace), it will be credited to your original payment method within 5-7 business days. Shipping charges are non-refundable once the order has been dispatched.